Trust Center
Open Network Solutions is committed to transparency about how we handle customer data, how we secure the MOSES platform, and what our operational practices are.
Data handling
- Customer telemetry and operational data is never used to train models or shared with third parties
- Each customer instance is isolated — no shared databases or compute
- Data residency options: India (Mumbai), UAE (Dubai), Singapore (on request)
- On-premises deployments: customer data never leaves the customer's network
Subprocessors
MOSES (managed cloud) uses the following infrastructure subprocessors:
- Vultr — compute and storage (India/UAE/Singapore data centers)
- Cloudflare — DNS, CDN, and DDoS protection
- Firebase — landing page hosting only (no customer data)
Incident response
In the event of a confirmed security incident affecting customer data:
- Affected customers notified within 72 hours of discovery
- Incident report published on our status page within 7 days
- Root cause analysis shared with affected customers on request
SLA and uptime
Managed cloud deployments are covered by our standard SLA:
- 99.7% monthly uptime commitment
- Planned maintenance windows communicated 5 days in advance
- Service credits issued automatically for SLA breaches
- Status page: status.moses.opennetworksolutions.in
Contact
For security disclosures: security@opennetworksolutions.in
For data requests (DPDP/GDPR): privacy@opennetworksolutions.in
For compliance documentation: compliance@opennetworksolutions.in